refund & cancellation policy

please review our policy below

At Trinity Volleyball Academy, we are committed to providing quality volleyball training and experiences. However, we understand that sometimes circumstances change. Below is our refund policy:

  1. Clinics, Private Training Sessions, and Small Group Training Sessions: A full refund will be issued if the withdrawal is made at least 24 hours before the start time. Withdrawals made with less than 24 hours notice will not be refunded.  Refund requests must be made in writing.
  2. Instructional Volleyball League (IVL):  will follow a refund schedule:
    • 14+ days before the first scheduled session:
       Full refund minus a $50 cancellation fee.
    • 7–13 days before the first scheduled session:
       50% refund of total registration fee.
    • 1–6 days before the first scheduled session:
       25% refund of total registration fee.
    • On or after the first scheduled session: No refunds.
    • Refund requests must be made in writing.
  3. Membership Cancellations: Memberships can be canceled at any time. Payments
    processed up to the date of cancellation will not be refunded. In addition, client will incur a $150 cancellation fee. Refunds, for remaining charges, will be provided on a pro-rated basis for any full months not yet commenced at the time of cancellation.
  4. Merchandise: All sales are final. Refunds for merchandise will only be considered in cases of defective products which must be reported within 30 days of purchase.
  5. Special Circumstances: In cases of injury, illness, or other significant life events, refunds may be considered on a case-by-case basis, supported by relevant documentation. For any inquiries or requests for refunds, please contact our Academy administrator, Charles or Sheril Burrage, at trinityvolleyballacademy@gmail.com. We are here to assist you and ensure your satisfaction with our services. Thank you for choosing Trinity Volleyball Academy!
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